Frequently Asked Questions

How can I contact Velixy?

Our support team is always happy to help. You can reach us anytime at support@velixy.co, and we'll respond as quickly as possible.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

Orders are fulfilled through our trusted international fulfillment network to ensure efficient delivery to customers around the world.

Can I change or cancel my order?

We work quickly to process orders so they can be shipped as soon as possible. If you need to make a change or cancel your order, please contact us within 12 hours of placing it. Once an order has entered processing, changes may no longer be possible.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods available at checkout.

When will my order be processed?

Orders are processed Monday through Friday. Most orders are prepared and shipped within 1–3 business days. During holidays or high-volume periods, processing may take slightly longer.

How long does shipping take?

Delivery times vary depending on your location. Most customers receive their orders within 7–15 business days after shipment. Tracking information will be provided once your order is on its way.

What if my order doesn't arrive?

If your order has not arrived within 30 days of shipment, please contact us at support@velixy.co and we'll work with you to resolve the issue.

Will I be charged customs duties or taxes?

International orders may be subject to customs duties, taxes, or import fees determined by your local government. These charges are the responsibility of the customer and vary by country.

How do I start a return?

To begin a return, simply contact us at support@velixy.co and our team will guide you through the process.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item. We'll review the issue and make it right.

When will I receive my refund?

Once your return has been approved, refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 7–10 business days for the funds to appear in your account.