Refund Policy
At Velixy, your satisfaction is our priority. If something isn’t right, we’ll make it right.
30-Day Guarantee
You have 30 days from the date of delivery to request a return or refund.
Eligibility for Returns
To be eligible:
- Item must be unused and in original condition
- Must be in original packaging
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us right away.
We’ll replace it or issue a full refund — no hassle.
How to Start a Return
To begin a return, contact us at:
Include your order number and a brief description of the issue.
Refunds
Once your return is received and inspected, your refund will be processed back to your original payment method.
Non-Returnable Items
For hygiene reasons, certain personal-use items may not be eligible for return once opened.
Need Help?
We’re here to help.
If you have any questions, reach out anytime and our team will take care of you.